| Issue Tracker |
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| This area deals with the problems or
questions that need to be researched and resolved. This module helps in
creating and assigning general as well as project related issues. It includes
all the features such as Creating Issues, Assign Issues, Send Issue via Email,
Review Issue, Approve Issue, Attach File, Update Status, Issue Status, Etc.
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| Create General Issue/ Project Related Issue: |
Allows users to create general issue as well project
related issue.Prioritizing a
Task: Allows users to set the priority of the task to one of the
following:
LowMedium (default)
HighCritical
By Default, system sets the task priority to medium. User can change it.
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| Automatic Indication to Guardians: |
| Provides email indication to the clients about the
issue. While creating issue, it gives you the list of associated guardians and
automatic email indication will send to these clients. Also, it gives you
option to assign users for this issue. You can assign issue to project team
members as well as other members. |
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| Assign User: |
Allows you to assign issue to resource outside the
project team as well as resources in the project team.
You can assign multiple users for issue.
Allows users to assign users with the following information:
Estimated Completion Date.Comments(if any). |
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| Issue List: |
| Allows users to view all the issues associated with
them at a centralized place. Users can view list of issues in two views: |
| Summary
View:Allows users to view list of issues along with the associated
members and their status.
Detailed View: Allows users to view list of issues along with the
associated members, their work percentage, number of attachments and the recent
updated status of the issue.
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| Drill down filters for the issue list: |
| Filters:Both
allows users to filter the issues based on the following parameters views
contain following filters to display data according to user’s suitability:Project:Both
views allows users to select the project name.
Created By:Both views allows users to select the owner of the task.
Assigned To: Both views allows users to select the team member of
the task.
Status: Both views allows users to select the status such as open,
closed, on hold. You can select the owner as well as team member status.
Order By: Both views allows users to sort data based on the
different options such as Last updated date, Owner, etc.
Legends: Provides the description of all icons used on the screen.
Need attention: Allows users to view list of associated tasks that
need follow-up.
Team Table: Displays name and status of team members along with
their current work status.
Paging: Displays page numbers in case the number of tasks increases.
This helps users to view large number of tasks page wise.
Link to Task Status Details: Allows users to view the status details
of issue from issue list.
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| Issue Status History: |
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Allows users to view the status history of an issue
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Update
Status: Allows users to update following status of the issue:
Assign to resource outside the project team
Assign to resource in the project team
Assign
Close Issue
Reopen Issue
Put Issue on hold
Create custom status
Edit Issue Dates
Update issue priority to critical
System keeps track of each status and user can view status details of a issue.
Status Details:Displays each status update in a issue along with the
date and time.
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| Add on Features: |
Attach
File:Detailed view allows users to attach unlimited files.
Send Email: Detailed view allows users to send Email to associated
members.
Send Issue for Review and Approval: Detailed view allows users to
send Issue for Review and Approval to associated members and other functional
managers.
Easy navigation: Allows navigation using Breadcrumb control (PL),
Control Tabs and Links.
Security: Ensures only authorized users can access the issues.
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